Standard Shipping usually arrives in three to eight business days, while Express Shipping arrives in one to three.
You can find full details in our Shipping Policy.
Shipping rates are calculated at checkout based on your location. Free shipping may apply during selected promotions. More information is available in our Shipping Policy.
Yes. Express Shipping is available at checkout for faster delivery anywhere in Australia.
Once your order is on the way, you will receive an email with your tracking link. You can also view updates through your Account or our Track Your Order page
Not yet. Paws and Peaks ships within Australia only. For updates on future international shipping, please contact Customer Support.
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Afterpay, Zip Pay, Klarna, Paws and Peaks Gift Cards and store credit. Full details can be found in our Terms and Conditions.
If your order has not been dispatched, please contact Customer Support as soon as possible.
Once a parcel has shipped, we are unable to update the address.
Once an order is processed, we cannot make changes. If you forgot something, you are welcome to place another order through the Shop.
You should receive it within a few minutes of checkout. If it does not arrive, please check your spam folder or contact Customer Support.
Yes. Selected bundle offers and promotions can be found in our Bundles Collection or on the Shop page during promotional periods.
No. Once a kit has been opened it cannot be returned for hygiene and safety reasons. This is outlined in our Returns and Refunds Policy.
Individual gear items and restock items may be eligible for return if they are unused, sealed and approved by Customer Support.
Please contact Customer Support with your order number, reason for return and photos if needed.
The full process is explained in our Returns and Refunds Policy.
We do not offer direct exchanges. Eligible returns receive store credit, which can be used across the Shop.
If your item arrives damaged or faulty, contact Customer Support within seven days with photos.
We will arrange a replacement, store credit or refund as required.
You can read more in our Returns and Refunds Policy.
Most restock items cannot be returned once opened. Unused and sealed items may be eligible for store credit after assessment. You can browse them in our Restockable Items Collection.
For change of mind returns, the customer pays return postage. For approved faulty or incorrect items, Paws and Peaks provides a prepaid label.
Yes. All returns must be sent back in their original packaging and in resalable condition.
Gifted products may be eligible for store credit if they meet all return conditions.
Please contact Customer Support so we can send the correct item at no extra cost.
Sale and clearance items cannot be returned unless they arrive faulty.
Customer Support may be able to locate your order using your name and email address.
Consumable items such as saline, antiseptic and dressings are not covered by warranty.
The kit bag and hardware may be covered under our Limited Warranty outlined in the Warranty and Guarantee Policy.
Warranty periods vary depending on the item. Coverage for each product is listed on the Product Page and in the Warranty and Guarantee Policy.
The warranty covers genuine manufacturing defects such as faulty stitching or hardware failure. It does not cover normal wear and tear, chewing or misuse.
No. Outdoor wear such as fading, sand exposure and scratches is considered normal use.
Examples include stitching failure, hardware defects or incorrect assembly on arrival.
Please contact Customer Support with your proof of purchase, photos and a brief description of the issue. The full process is outlined in the Warranty and Guarantee Policy.
If one component is faulty, we usually replace that item only unless required otherwise under Australian Consumer Law.
Yes. Warranty periods for leads, collars, bowls and LED gear are listed on each Product Page.
No. Wear from regular use is not covered under warranty.
If the failure is due to a manufacturing defect, it may be eligible for a warranty claim.
Please contact Customer Support for assessment.
Yes. Electronic items are covered for manufacturing faults only.
A complete dog first aid kit includes saline, antiseptic, dressings, bandages, tick tools, tape and an emergency blanket. You can view everything included on the First Aid Kit Product Page.
It is completely up to you, but the Paws and Peaks First Aid Kit is designed to be light and compact so it is easy to take on any outing, even a quick walk.
The kit is designed for heat, sand, bush tracks and seasonal environmental risks unique to Australian conditions.
Yes. You can easily restock quantities through our Restockable Items Collection.
Care instructions are provided on each Product Page. Most items can be spot cleaned, washed or rinsed depending on the material.
Yes. All antiseptic and cleaning solutions included are dog safe and selected by a qualified vet nurse.
Yes. Insurance helps after treatment. A first aid kit helps in the moment an incident happens and supports safe transport to the vet.
It helps regulate body temperature in cold, wet or shock situations.
Most items are suitable for checked luggage. Liquids must comply with airline rules. Always check your airline’s guidelines before travelling.
We recommend checking your kit every three to six months for expired or used items. Replacements are available in the Restockable Items Collection.
Our kit is designed by a qualified vet nurse, tested in Australian conditions and built specifically for real dog emergencies and outdoor environments.
